Refund and cancellation policy

This policy explains when credits are returned to your atelier99 balance automatically, and when you can ask for money back to your original payment method. Credit packs are described on the Pricing page.

Credits returned automatically

You do not need to ask for these. They happen as soon as the outcome is known:

• Unused holds. Before a generation starts, its maximum cost is held. When it finishes, you are charged only for what it used and the rest of the hold is released.
• Failed generations. If a generation is rejected, fails, or returns a result that cannot be used, the whole hold is returned.
• Payment problems. A payment that is not completed never adds or removes credits. If you are charged but the credits do not appear within 24 hours, contact us with your payment ID.

Review of a completed generation

If a completed generation clearly failed to follow your reference, contact us within 7 days with the project name. If we agree, we restore the credits charged for that generation to your balance. Each generation can be restored once.

Refunds to your payment method

• You can ask for a refund of unspent credits from a pack bought within the last 30 days.
• If some credits from a pack have been spent, the refund covers the unspent part, together with the tax charged on it.
• Credits already spent on completed generations, and credits currently held for a generation in progress, cannot be refunded until that generation is settled.
• Refunds are made through our payment partner, Razorpay, to the original payment method. Once approved, they usually reach you within 5 to 7 working days, depending on your bank.
• The refunded credits are removed from your balance when the refund is made.

To request a refund, email vakyroprivatelimited@gmail.com from the address on your account, with your payment ID or the date and amount of the purchase. We reply within 2 working days.

Cancellation

• Before paying, you can close the checkout at any time and nothing is charged.
• After paying, credits are added immediately, so a purchase is cancelled by requesting a refund of its unspent credits as described above.
• A generation in progress can be stopped. You are charged only for the processing already used; the rest of its hold is returned.
• There is no subscription, so there is nothing to cancel to stop future charges.
• Closing your account: email vakyroprivatelimited@gmail.com from the address on your account. We refund any eligible unspent credits, then delete the account.

Chargebacks

Please contact us before disputing a payment with your bank, so we can resolve it quickly. While a payment is disputed, the credits from it are suspended and spending on the account may be paused until the dispute is closed.

Contact

VAKYRO PRIVATE LIMITED, 23, Vajra, 6cross,3 floor, Rangappa road, Banashankari III Stage, Bangalore South, Bangalore- 560085, Karnataka. Email vakyroprivatelimited@gmail.com, phone +917483691624. See Contact Us.