Delivery policy

atelier99 is an online software service. We do not sell or ship physical goods, and nothing is sent by post or courier.

Credits

Credits are delivered to your account electronically as soon as your payment is confirmed, normally within a minute. You can see them on the Billing page after signing in, and an invoice is sent to your account email.

If your payment succeeded but the credits have not appeared within 24 hours, email vakyroprivatelimited@gmail.com with your payment ID and we will add them or refund the payment.

Designs

Designs you create are delivered in your browser and saved to your account. You can download them as CAD files at any time while your account is active. Generations usually finish within a few minutes and can take up to about half an hour for complex pieces; you do not need to keep the page open.

Manufacturing

atelier99 produces digital design files only. Casting, manufacturing and delivery of jewellery made from those files are arranged by you with your own manufacturer and are not part of our service.

See also Refunds & Cancellation.